Service Level ManagementResonate, a network load balancing company, created a new product line in 2001 to address the application performance management market. Understanding Active Service Level Management describes Resonate's unique approach to monitor application performance based on their ability to meet defined service level objectives, and to isolate problems to the appropriate tier in distributed Web applications.
In mobile workforce environments such as Transportation and Logistics and Sales Force Automation, the health of the worker's mobile device becomes of critical importance. Mobile Environments Add New Wrinkles to Service Level Management (2003) describes some of the issues in monitoring mobile devices.
The Role of Orchestration in Service Level Management (2005) describes the emerging role for workflow engines in automating IT recovery processes.